TOP 5 FAQ
Why can't I access your website?
I forgot my ID or password. What do I do?
When will my order ship?
How can I claim a damage/return?
Do you have a size chart for your clothing?
1. How do I join SunwellAccessories.com?
Register by clicking the link, [Create an Account] located on the top right-hand corner and fill out the application.
2. I have registered but I still cannot access your website. Do I need to register again?
After submitting your registration, we will need to review your information. This usually takes 1 business day. After verifying your information, we will send you a link to gain access to our online store. If you have not been granted access within 3 business days, please contact us at (778) 371-4291 or firstname.lastname@example.org.
3. Why do you need to verify my business?
SunwellAccessories.com is a wholesale online store, and we need to confirm that you are a retailer purchasing merchandise for resale.
4. Can non-Canadian businesses obtain a membership?
Yes. SunwellAccessories.com caters to all retail businesses worldwide.
5. I forgot my Password. How do I reset it?
If you forget your password, please click the [Sign In] link on the top right-hand corner of the homepage. Click on [Forgot your password?] and enter your registered Email address. An automated Email with steps on how to reset your password will be sent to your registered Email. If the Email address you registered with is no longer valid, please contact us at 778) 371-4291 or email@example.com.
6. How can I change my account information?
Click [My Account] in the lower left-hand corner once you've logged in. You can edit your information on the My Account page.
7. Will my personal information be shared with other companies?
We value your confidentiality and privacy. Your information will not be shared with other companies or individuals.
8. How will my personal information be protected?
Our store powered by Shopify and is protected by a 256-bit SSL certificate. All pages, content, credit card, and transaction information is protected by the same level of security used by banks.
1. How long does it usually take for me to receive my order?
It may take 1-3 business days to process and ship your order. Transit time can be anywhere between 1-7 business days, depending on carrier and destination.
You can track the status of your order on the [My Account] page.
2. How do I know if my order shipped?
We will send you an e-mail notification with Tracking Information (if available) when your order ships.
3. When will my back order or future delivery items ship?
Back orders (currently out of stock with future delivery dates) and pre-orders (future delivery) will be shipped as they become available. All orders will be shipped as ready unless customer states to be notified when items arrive.
If you have any further questions or concerns regarding your orders, please contact us at 778) 371-4291 or firstname.lastname@example.org.
RETURN & DAMAGE CLAIMS
1. How do I return an item?
If you are not satisfied with your order, we are happy to assist with most or all of your return requests. Your claim must be submitted by email within 10 business days of receipt of goods. Please email email@example.com for your return authorization (RA) Request. All items must include their original labels. Returns must be unworn, unaltered and unwashed with all tags still attached, only damaged goods will receive return labels. Returned packages without an authorization will be shipped back to customers at their own expense. Failure to follow all requirements will result in a 20% restocking fee. Please include your Invoice No. in the subject line and the following information in the body: Company Name, Address, Invoice Number, Style Number, Size(s) & Color Quantity, Reason for Return Picture of damaged unit(s).
2. What do I do with damaged items?
Should you receive a damaged or defective item, claims must be made over email (including pictures of defect) within 10 business days of receipt of goods, otherwise the claim will not be honoured. Any return not considered a damage will be returned at the customer's own expense and must pay a 10% restocking fee for a non-damaged return.
*Sunwell Accessories Ltd. will not issue a return authorization for damages and return claims AFTER indicated dates.
Order cancellations must be requested by written form (letter or e-mail). No cancellations are accepted after shipment. All sales are non-refundable.
4. I received my order but have several damaged items. What should I do?
Should you receive defective items, please send all information listed above in “#1” to firstname.lastname@example.org. Further instructions will be advised by e-mail.
5. Refund Policy
Refunds or store credit may be issued for damaged or return claims at our discretion. All discounted or on "SALE" items are FINAL and cannot be returned. Shipping and handling charges are non-refundable.
6. Can I return an item that was on sale?
No. All sale or discounted items are deemed FINAL and cannot be returned.
7. Do I have to pay for return shipping costs?
Customers may cover the expense for return shipping, depending on the nature of the claim.
8. I received an RA Form, what do I do now?
Please mail the return package to: Sunwell Accessories Ltd., 142-1951 Glen Drive, Vancouver, BC, V6A 4J6, Canada
Please note that the following chart is a guideline. All measurements are approximate. Fits may vary by style or personal preference; sizes may vary by manufacturer.
CONTEMPORARY WOMEN'S APPAREL SIZING CHART